Thursday, August 13, 2009

So apparently customer service is not high on Zurcher Tire's list

So I just got back from getting a new set of tires on my 1996 Dodge Intrepid. I shouldn't be too upset, because I got one heck of a deal and only had to drop abbout $230.

But here's why Laura's not happy:

1)When we walk in and give the quote to the guy at the counter and he asks what color MY car is (while looking at Dad), Dad says "Teal." and I said "Blue" (ps-my car is like a robin's egg hue, but to keep things easier I call it blue). The guy looks at DAD and tells DAD "I put down blue because I don't know how to spell teal." The guy working at the register next to him says "I think it's t-e-e-l.". Notice how it's MY car being worked on, but I was not spoken to at all.

2)Dad and I were sitting in the reception area watching Oprah (which was actually interesting because it was about Laura VanRyn and Whitney Cerak-the girls that were in the accident in April 3 years ago and their identities were switched). I could see in the shop where my car was being worked on and saw my car being driven out. Figuring they would come get me when my car was done (and then hand me my keys) I watched more Oprah. Yeah-my Dad had to go to the counter and ask about my car to see if it was done. Apparently the guy that drove it out there left for the day and didn't let anybody know that my car was parked.

3) Once Dad found out that my car was done, they said it was parked outside in the lot with the keys in it. KEYS IN IT?!?!?!?! Yeah, even if it was just Monroe, IN, I don't care. KEYS. IN. THE. CAR.

4)We trek to the lot where we thought the car was. Yeah, totally not there. Ready to storm back in the office and raise hell, we find out that it wasn't parked where we were told, but instead across the street where customer's cars aren't usually left. UGHHHHHHHHHHHHH.

Yeah, not happy. Suffice it to say, Zurcher Tire won't be getting any of my business anytime soon.

1 comment:

  1. You should have went yourself. And try being a little meaner. I think they get scared of the 'tough bitch' stereotype there. Tire people in Monroe will not treat women as tire purchasing equals. Ever. Simply. Not. Ever. Yea, and I would have flipped out over the keys in the car bit - especially since there have been some break ins in Berne lately.

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