Laura: Story of an Angry Customer

So I normally don't get this riled up about things, but I am, well, "bleeping" livid. And here's why

Two weeks ago: I got a letter saying there was security breach within 5/3 Bank, and as a result I would be getting a new debit card. The letter said when my new card came in I could use my old PIN number to activate it over the phone.

Last Friday (10/23): New debit card comes in the mail. I tried to activate it over the phone like I was told to do, and it wouldn't work. The automated service kept saying my PIN was invalid. I stopped after three tries because I figured there would be a block on my card now.

Saturday (10/24): I go into the lobby where the ATM is in Decatur (because the main branch isn't open on Saturdays anymore) and talk to one of the ladies working. The lady told me that the block was taken off of my card and that I should be able to use it now. I used it to log on to internet banking that night and it worked fine.

Sunday (10/25): I tried to use my debit card at McDonald's to get my lunch before work. The kid at the register told me it wasn't being approved, so I had to use my credit card. I don't like using my credit card for measly little purchases such as that, but what else could I do.

Today: I tried to activate my card at the ATM before going into the branch to talk to someone. The ATM swallowed my card. TICKED OFF AT THIS POINT. I go over to the main branch and talk to the guy that I normally conduct my business with, since, get this, the manager was not there. The guy told me that I could reset my PIN at any time to one I would remember (because apparently I'm forgetful like that, NOT) over the phone so I wouldn't have to come in. I told him that I needed to put gas in my car today, so I really wanted my debit card NOW. That's when he tried to tell me to get a credit card for "emergencies like this". I told him that I already have a credit card and didn't want to use it because I didn't think all of this would happen. UGH. The other lady standing right beside him said that I could sign up for a Mastercard with 5/3 today and get no interest for 12 months and that way all of my business would be through their bank. UGH again-did they not hear me say that I already had a credit card elsewhere? Then he tried telling me that my card would be out within 24 hours and I could come back any time to get it. I then told him that this was my only day off this week and I wanted it taken care of today. I gave him my home phone number and told him to call me when he has my card out of the ATM.

UGH-so now I have to make a second trip in to Decatur to rectify something that never should have happened in the first place. Not happy.